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Cloud Conversion offers innovative solutions and agile services to companies looking to leverage the power of the cloud. Both a product and services company, Cloud Conversion is dedicated to helping companies leverage Salesforce CRM and the Force.com platform. With a primary focus in the eCommerce space, Cloud Conversion is an eBay certified provider and works closely with PayPal and Google.

The ChannelAdvisor CRM Connector enables online retailers to view customer, order, shipping, and product information in Salesforce CRM. Empowering them to manage day-to-day business activities such as customer service, returns, and inventory management.

  • View and Manage all of your E-Commerce Customers and Orders in salesforce.com
  • Create Customized Reports and Dashboards powered by E-Commerce Transactions
  • Manage, Expand and Simply Inventory on a Kit and Bundle Level

The ChannelAdvisor CRM Connector enables online retailers to fully manage all customer interaction including support, transactions and returns within Salesforce CRM.

By pairing the ChannelAdvisor CRM Connector with Cloud Conversion’s eCommSource, retailers are able to manage all customer service, customer transaction and support operations from a single source and within salesforce.com. Any communication with customers via email, live chat, phone and more is tracked and organized within Salesforce CRM, regardless of whether the customer purchased through eBay, Amazon, the retailer’s online store or other online channels.

Further, online retailers can easily create customized reports and executive dashboards to track the information most relevant to day-to-day operations.

Online retailers can also run targeted email marketing campaigns based on customer demographics, purchase history and product interest, which is key to increasing repeat business and tracking customer lifetime value. Design professional email campaigns in minutes, plus view post-launch statistics in Salesforce and Google Analytics. Instantly post emails on Facebook & Twitter, too.

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