InterCultural Elements  =  A-Z Cross Border Trade solution

InterCultural Elements (ICE) offers a ChannelAdvisor-specialised A-Z solution which expands your sales into both international & domestic markets. As ChannelAdvisor’s CBT partner since 2007, ICE helps grow your business, diversify your risks and cover all expansion aspects.  All services are performed directly from your ChannelAdvisor account:

Cross-border trade consultation

ICE consults with you to create a cross-border trade strategy to suggest which items should be sold where, when and in which order.

Professional human in-house translation

ICE offers in-house translation from our team of native speakers; we use no translation machines.

In-house languages:

  • Japanese
  • Chinese
  • German
  • French
  • Italian
  • Spanish
  • Portuguese
  • English (including variations for American, British, Australian, Canadian)

Find out more about ICE’s Translation Services

Country-specific localisation

ICE localises your data into other languages and cultures, including changing sizing, prices, browse nodes, categories, item attributes and all information needed for successful cross-border trade.

Click here for more information about Localisation

ChannelAdvisor account updates & improvement

  • No new software to learn or buy; all services directly from your ChannelAdvisor dashboard
  • Utilise ChannelAdvisor’s international listing capabilities
  • ChannelAdvisor expertise and account optimisation
  • ChannelAdvisor spreadsheet creation and upload services
  • Posting (t)error resolution

Our ChannelAdvisor integration at ICE

Marketplaces:

ICE supports all countries for the following marketplaces directly from your ChannelAdvisor account:

  • Amazon
  • eBay
  • Rakuten
  • Tmall
  • MercadoLibre
  • Sears
  • Newegg
  • Play.com

See how we can help you expand into these marketplaces

Market research

ICE offers our Amazon Scout service to identify your competitors per country and evaluate their pricing on eBay, Amazon and their websites.  This then helps you discover your most profitable potential markets, optimise your listings and adjust prices respectively.

Find out more here

Multilingual e-mail customer service

InterCultural Elements responds to your foreign customer e-mails without the stress of hiring and training your own multilingual customer service team. Our in-house customer service team responds to emails in their native languages and in European time zones, giving you higher customer satisfaction & feedback.

Click here for ICE’s e-mail customer service details

Returns collection

ICE offers a local return address, allowing your buyers to return items to a mainland European location and then sending those items back to you in bulk, saving costs. We also mark your items as returned directly in your ChannelAdvisor account, speeding up the return process and bringing you better feedback.

How ICE can handle your returns

Mutual ChannelAdvisor clients will tell you that our goal is simple: offer an A-Z Cross-Border Trade solution to overcome all challenges you face when expanding abroad.

Contact us and expand your business today!