Get Mobile Ready This Xmas – A ChannelAdvisor Guide
Shoppers have long loved using their devices to browse, but traditionally the buying would happen on the seemingly safer desktop PC. No more.
That’s a huge leap from 2014 where mobile online spend was at around 8.9%, and it’s a trend that looks set to continue: According to Voucher Codes, we Brits are set to spend £27 billion on mobile devices by the end of this year (way ahead of our European cousins).
While some retailers and brands are rising to the mobile challenge – many more are missing out by continuing to offer shoppers an underwhelming mobile experience. There’s still time to ring in the changes – mobile-wise – in time for the festive season – here’s what you need to know.
Recognise the need for speed
It used to be every digital marketer’s dream to keep customers onsite and engaged for the longest time. Mobile has disrupted this model. Mobile buyers don’t have that level of patience, so you need to value their time by offering them an efficient and fast user experience.
Google recommend above the fold content should render in under one second – use a tool like webpagetest.org to check this out – and for guidance on how to improve speed. Bear in mind that 86% of users say they dislike traditional sign-up forms so allow them to check in quickly as a guest.
Offer an efficient way to pay
One-touch is the key when it comes to payment. Think Apple Wallet, Android Pay, PayPal and other mobile payment systems – if consumers can’t pay for items quickly and simply – they’ll leave and shop somewhere they can.
Buyers have also indicated that they want new ways to pay on mobile. According to a recent Retail Week survey top of consumers’ wishlist are fingerprint readers, eye scanners and selfie payments. At present just 10% of consumers have used fingerprint technology to pay for goods, with just 3% using selfie payments. If you can meet consumer demands sooner rather than later – it could be a game-changer.
Social is mobile
The typical customer journey starts on Google or Amazon on desktop, but it’s far more likely to begin on a social media home screen or messaging app when it comes to mobile. In fact, a reported 77% prefer to sign in to e-commerce sites via their social media account. And many have indicated they’d be happy to buy via Twitter, Facebook, Pinterest or SnapChat.
Facebook made over $7 billion in paid for advertising revenue last year, 80% of which came from mobile – so it looks like it’s working. Access Facebook’s immense audience by using Carousel ads for customer acquisition and Dynamic Ads to help you re-engage with past customers.
Messaging apps offer you another way to communicate with a potential audience of billions. Think Facebook Messenger, WhatsApp and WeChat – connect one-on-one with users giving them answers to questions in real time.
Align your mobile strategy with marketplaces
It’s important to remember that marketplaces are highly geared towards mobile. Rather than spending time and money on a mobile app for your brand you could instead focus your mobile efforts on integrating your products with marketplaces like Amazon and eBay.
They have a readymade mobile audience plus an app functionality that’s seamless, along with integrated secure mobile payments systems. To optimise your presence on marketplaces, make sure you use dynamic images, compelling headlines and descriptive copy for your products since these are paramount for mobile shoppers. Use all available marketplace promotions to give you extra valuable mobile screen space.
Mobile – where the physical and online converge
According to Google, 82% of smartphone users access their phone in-store to help them make a purchase decision.
Google’s local inventory ads enable you to show local shoppers your in-store availability for the items they’re looking for as they actively search on Google, driving foot traffic. Connect customer movement and data behaviour with other data about them – or link to past purchases and web visits to see the correlation between who’s buying what on your website compared with your store.
We hope you enjoy a successful e-commerce Christmas -especially on mobile. If you’d like a friendly chat about how to optimise digital marketing activity across all your channels in the run-up to the holiday season – and beyond – drop the UK team a line at firstname.lastname@example.org or simply request a demo and one of our team of e-commerce experts will be in touch.