Delivering Your Customer Promise: The Key to Smart Fulfilment on Marketplaces

October 10, 2019

Marketplaces Amelia Erskine By Amelia Erskine

British retailers offer some of the most competitive delivery propositions in the world.

Next Day Delivery has become the gold standard with an increasing number of retailers investing in same day and super fast delivery options. 73% of shoppers admit they have abandoned a basket because the delivery options were unsatisfactory — consumer expectation is higher than ever. In fact, delivery now presents retailers with a tried and tested upsell channel as nine in ten admit adding items to their basket in order to receive free shipping.

The ever-growing popularity of platforms like Amazon and eBay — plus dozens of others — make it easier than ever to get your products in front of millions of purchase-ready consumers. Shoppers have come to associate marketplaces with fast, efficient and usually free delivery alongside easy returns clearly communicated.

Getting your fulfilment right has never been so important.

But the fact is, fulfilment operations are hugely complex. And the demands are getting more difficult by the day. As a result, many sellers are starting to suffer from poor ratings on Amazon and other marketplaces — the kind that result from too many order cancellations, refunds, late deliveries and customer service nightmares.

Thankfully, you don’t have to weather these challenges alone. A growing array of fulfilment options have emerged to help sellers meet and exceed even the most difficult of delivery demands.

In our latest eBook: Quick-Start Marketplace Programs For Mastering Fast, Free Fulfilment we take a look at three strong opportunities all brands and retailers should consider:

  • Fulfilment by Amazon
  • Zalando Fulfilment Solutions
  • eBay Global Shipping

Download your free guide now >> to learn why smart fulfilment can help you win the Amazon buy box, what it takes to make it on Zalando (clue fast and efficient delivery!) and why joining eBay Global Shipping may just be the key to higher seller ratings.