Search, Discover, Buy

Retailers winning in commerce today are those who know their target customer and where best to find them, meeting them on every digital touchpoint, creating inspiring content and driving sales.

It is no longer the customer’s job to reach out and find a specific item or shop, but the brand and retailer’s job to meet the customer wherever they may be on the path to purchase.

This report, produced by Retail Week in association with ChannelAdvisor, explores who these winning retailers are and what they’re doing to attract and retain loyal customers, using key platforms where consumers are beginning their journeys such as Facebook, Instagram, Google Shopping and Amazon.

Download this report to benchmark yourself against the industry’s finest.