Your E-Commerce Team Is About to Get Bigger (and Smarter)With Managed Services, Professional Services & Self-Service Plus

Put Our Powerful Platform in the Hands of E-Commerce Experts

Dozens of firms and agencies claim they’re ready to manage your e-commerce business. But can they offer comprehensive technology, industry knowledge and an exclusive focus on online retail?

ChannelAdvisor does. And our Services teams are here to be partners in your growth.

Whether you need help managing the day-to-day or are ready to take your online sales and advertising to the next level, it helps to have true e-commerce experts in your corner. By leveraging our longstanding connections with major e-commerce players, you’ll stay ahead of the industry — and your competition.


Managed Services

When you’re ready for real growth, it’s time to turn things over to the Managed Services teams at ChannelAdvisor. Acting as an extension of your internal team, our dedicated specialists will help guide ideas and innovations that truly put you at the cutting edge of e-commerce. With the strength of our software and more than two decades worth of e-commerce experience on your side, you can rest assured that every strategy and suggestion will result in improved ROAS.

Each year, hundreds of successful brands and retailers rely on ChannelAdvisor’s Managed Services teams to:

  • Manage listings, bidding, tracking and more
  • Analyse performance
  • Provide strategic guidance
  • Offer technical support
  • Identify growth opportunities

Marketplaces

From ensuring fast fulfilments to optimising pricing and product listings — plus an array of other mission-critical services for e-commerce marketplaces — our Marketplace Client Strategy Managers will transform time-consuming tasks into comprehensive strategies that increase visibility and sales on Amazon, eBay and more.

Digital Marketing

Working with ChannelAdvisor is like collaborating with an e-commerce digital marketing agency. Only better. Our Digital Marketing Client Strategy Managers are available to guide it all, from paid search and social to Google Shopping and Amazon advertising with Amazon Marketing Services (AMS) and more.


Professional Services

Through our Professional Services team, we can tailor a package to suit your needs and provide the strategic guidance, technical know-how and expert training you need to succeed. Choose from a wide array of services such as:

  • Training Services to ensure you’re getting as much as possible out of the ChannelAdvisor platform
  • Strategy as a Service for direct access to a team of e-commerce experts who can recommend new approaches and keep you updated on important industry trends
  • Listing Error Resolution Services to ensure 100% of your marketplace listings are live with as few errors as possible, and Image Services to attract more buyers and land more sales
  • Category and Listing Optimisation Services to help shoppers find your products and increase opportunities for conversions
  • Feature Configuration Services for à la carte professional set up of anything from flex feeds to algorithmic repricing to mapping of custom files

Not sure where to start? Our Comprehensive Health Check combines our most popular Professional Services into one comprehensive package.


Self-Service Plus

Wondering if you’re maximising your true potential on marketplaces? Feel like you’re devoting a lot of time to e-commerce activities that could be automated? With Self-Service Plus, you’ll have access to e-commerce experts who can maximise your sales, minimise your costs and give you the power to get ahead of your competitors.

ChannelAdvisor’s Self-Service Plus provides extra support and technical hands-on assistance in implementing the platform’s wide range of features for marketplace growth:

  • Consultative guidance on data optimisation, error resolutions, business rules, ad creation and more
  • Identification of growth opportunities including how to quickly and easily add new channels or expand your product visibility on existing marketplaces
  • Monthly calls to address critical issues and get answers to important questions

Which service is the right fit for your needs? Get in touch and we’ll help you decide!